Confidentiality and care
Your trust matters.
I will explain how your information is used, stored and protected, and the limited circumstances in which it may need to be shared. You can ask me about this at any point.
Confidentiality and ethical care
Confidentiality in practice.
Protecting your privacy is central to how I work.
What stays private
What you share in therapy is confidential. I keep contact details and therapy records securely, use them only for providing safe and ethical care, and retain them only for as long as necessary.
The limits, explained clearly
I may need to share relevant information if there is a serious concern about your safety or somebody else’s, a safeguarding responsibility, or a legal requirement.
Where it is possible and safe to do so, I would discuss this with you first and share only what is necessary.
What my professional commitments mean for you
My work is guided by the professional and ethical standards that apply to my registrations and accreditations. These include protecting your privacy, working within my competence, maintaining clear boundaries, using supervision, continuing my professional development and being honest about what therapy can and cannot offer.
If you have concerns about our work, I would want you to feel able to raise them with me. You can also read how to raise a concern or make a complaint through BACP or NCPS.
Read the professional standards: BACP Ethical Framework · NCPS Code of Ethics · IPT UK Code of Conduct.
Your details, handled with care.
I’ll ask only for information needed for our work and explain why. Your details will be kept confidential.
Will you contact my GP?
I will not automatically tell your GP that you are having therapy.
If contact with your GP or another professional could be helpful, I would normally discuss this with you first. The confidentiality limits explained above would still apply.
We’ll talk about who you would trust me to contact in an emergency. This does not have to be a family member. We’ll also agree whether it is safe to leave you a voicemail or message.
Privacy when you get in touch.
Imran Ahmed, trading as TalkWise, is responsible for your enquiry information. You can contact me at imran@talkwise.co.uk or on 07356 213055.
How your enquiry information is used
What I collect and why
The contact form asks for a preferred name and an email address for my reply, and offers an optional short message. If you call or text, I receive the telephone number and any message you choose to leave. Please leave out detailed health histories and information about other people. I use your details to respond, discuss availability and, if you wish, arrange an appointment. They are not used for marketing or automated decisions.
Your choice
For the form, I rely on your consent under UK GDPR Article 6(1)(a), and your explicit consent under Article 9(2)(a) for any sensitive information you choose to include. You can withdraw this consent by emailing me. This does not affect processing that was lawful before withdrawal. You do not have to include a message or health information to ask me to contact you.
Where the information goes
Zoho Forms processes and stores the submission and sends the enquiry details to my TalkWise email inbox, hosted by Zoho Mail. These services also process technical information needed to operate and protect the form, such as connection and submission data. I use Zoho’s European service. Information about Zoho’s processing, international transfers and safeguards is available in its privacy policy. The website is hosted by Cloudflare, which processes technical connection data to deliver and protect it.
How long enquiries are kept
If we do not begin working together, the Zoho Forms submission, related email copies and records of enquiry calls, voicemails or text messages are deleted within 30 days of our final contact. If therapy begins, necessary contact details are moved into the separate client record and duplicate enquiry copies are deleted within seven days. Information needed for an unresolved complaint, legal obligation or claim may be retained only for that purpose.
Your rights
You can ask to access or correct your information, withdraw consent, or request deletion, restriction or portability where applicable. Contact me using the email above. You can also complain to the Information Commissioner’s Office.
Updated 20 September 2026. This notice covers enquiries through the website, email, telephone and text. Therapy-record arrangements are explained separately before therapy begins.
Anonymous practical chat
The optional anonymous practical chat is provided by Zoho SalesIQ and loads only after you choose to open it. It does not ask for your name, email address or phone number, so I cannot follow up after you leave. Zoho processes the message and technical data needed to deliver and protect the chat. Please use it only for brief questions about fees, availability or how sessions work, and do not include identifying, medical, therapy-history or crisis information. Chat records are accessible only through the secure TalkWise Zoho account and are deleted within 30 days.
Questions about privacy?
You can ask me before sharing anything personal.
Ask Imran