You should know what happens to the information you share, who may have access to it, and the circumstances in which confidentiality may have limits.
I will explain this before we begin, and you can ask me about it at any point.
Talking openly can make you feel vulnerable. Protecting your privacy is central to how I work.
What you share with me in therapy is treated as confidential.
I will explain how your information and therapy records are used, stored and protected before we begin.
Confidentiality is not absolute.
There may be circumstances where I need to share information because of a serious concern about your safety or somebody else’s, a safeguarding responsibility, or a legal requirement.
Where it is possible and safe to do so, I would discuss this with you first and share only what is necessary.
My work is guided by the professional and ethical standards that apply to my registrations and accreditations.
These include protecting your privacy, working within my competence, maintaining clear boundaries, making use of supervision, undertaking continuing professional development, and being honest about what therapy can and cannot offer.
If you ever have concerns about our work, I would want you to feel able to raise them with me. I will also explain the relevant professional complaints procedures.
Read the professional standards: BACP Ethical Framework · NCPS Code of Ethics · IPT UK Code of Conduct.
I’ll ask only for information needed for our work and explain why. Your details will be kept confidential.
I will not automatically tell your GP that you are having therapy.
If I thought contact with your GP or another professional could be helpful, I would normally discuss this with you first.
There may be exceptional circumstances involving serious safety, safeguarding or legal concerns where I may need to act without your agreement. Wherever possible and safe, I would talk this through with you first.
We would explore what is happening and what you may need. If there were a serious concern about your safety or somebody else’s, a safeguarding responsibility, or a legal requirement, I might need to share information.
Wherever possible and safe, I would discuss this with you first and share only what is necessary.
We’ll talk about who you would trust me to contact in an emergency. This does not have to be a family member. We’ll also agree whether it is safe to leave you a voicemail or message.
How your personal information is handled → · The details I’ll ask for before therapy → · Helplines and support →
Imran Ahmed, trading as TalkWise, is responsible for your enquiry information. You can contact me at imran@talkwise.co.uk or on 07356 213055.
The contact form asks for a preferred name and an email address for my reply, and offers an optional short message. If you call or text, I receive the telephone number and any message you choose to leave. Please leave out detailed health histories and information about other people. I use your details to respond, discuss availability and, if you wish, arrange an appointment. They are not used for marketing or automated decisions.
For the form, I rely on your consent under UK GDPR Article 6(1)(a), and your explicit consent under Article 9(2)(a) for any sensitive information you choose to include. You can withdraw this consent by emailing me. This does not affect processing that was lawful before withdrawal. You do not have to include a message or health information to ask me to contact you.
Zoho Forms processes and stores the submission and sends the enquiry details to my TalkWise email inbox, hosted by Zoho Mail. These services also process technical information needed to operate and protect the form, such as connection and submission data. I use Zoho’s European service. Information about Zoho’s processing, international transfers and safeguards is available in its privacy policy. The website is hosted by Cloudflare, which processes technical connection data to deliver and protect it.
If we do not begin working together, the Zoho Forms submission, related email copies and records of enquiry calls, voicemails or text messages are deleted within 30 days of our final contact. If therapy begins, necessary contact details are moved into the separate client record and duplicate enquiry copies are deleted within seven days. Information needed for an unresolved complaint, legal obligation or claim may be retained only for that purpose.
You can ask to access or correct your information, withdraw consent, or request deletion, restriction or portability where applicable. Contact me using the email above. You can also complain to the Information Commissioner’s Office.
Updated 20 September 2026. This notice covers enquiries through the website, email, telephone and text. Therapy-record arrangements are explained separately before therapy begins.
You can ask me before sharing anything personal.
Ask ImranThe optional anonymous practical chat is provided by Zoho SalesIQ and loads only after you choose to open it. It does not ask for your name, email address or phone number, so I cannot follow up after you leave. Zoho processes the message and technical data needed to deliver and protect the chat. Please use it only for brief questions about fees, availability or how sessions work, and do not include identifying, medical, therapy-history or crisis information. Chat records are accessible only through the secure TalkWise Zoho account and are kept only as long as needed to manage the enquiry and protect the service.