Sessions and fees.

Yes. You do not need a diagnosis or a particular problem. You may want to explore who you are, how your experiences have shaped you, or why you make certain choices. We can work together to understand your needs and values, while keeping the choices firmly yours.

I aim to reply within 24 hours. We discuss availability and whether my way of working may be right for you. If we agree to meet, we confirm the appointment and practical arrangements directly. Sending an enquiry does not commit you to a session. Read what we will arrange before we begin.

We’ll talk about what brings you here, what you hope for and any questions you have. There is no need to tell your whole story in one session.

I will listen and give you room to think, but I also ask questions and share observations. We can talk about what feels helpful to you and adjust the pace together.

Sessions are usually weekly, and we review the pace together.

Your privacy is central to my work. I will explain confidentiality, supervision and the limited safety or legal circumstances in which information may need to be shared before we begin. You can read about confidentiality and ethical care or ask me at any time.

You are welcome to enquire about online sessions on Microsoft Teams from outside the UK. Please mention the country you would be in during sessions. Before agreeing to work together, I need to check that my insurance and the rules in that location allow it.

We consider your current needs, safety, the support available around you and whether individual online therapy can offer what you need. If urgent, medical, multidisciplinary or specialist support would be more appropriate, I will be honest about that and help you consider a suitable next step where I can.

Yes. If you have an access or communication need that may affect online sessions, please tell me what would make it easier for you to participate. We can discuss what is reasonably possible before deciding whether to work together.

I require a minimum of 72 hours’ notice to cancel or rearrange an appointment. With less notice, or for a missed appointment, I may retain or charge up to the session fee to reflect the appointment time reserved and any loss I could not reasonably avoid. If the appointment is refilled or the loss is otherwise reduced, the charge will be reduced or refunded accordingly. Exceptional circumstances will be considered fairly. If I cancel, you may choose a full refund or an alternative appointment.

I offer a free 15-minute introductory conversation on Microsoft Teams, with times available before 5pm. It is a chance to ask questions and consider whether we might work well together, with no obligation to book. The first therapy appointment is charged at the usual session fee.

Once we’ve agreed your appointment, you can pay securely through the TalkWise payment page. Payment is due at the time of booking, and your appointment is confirmed once payment has been received. You can pay for one session or choose the number of appointments we have already agreed. No payment is needed for an enquiry or introductory call.